Terms of Purchase

These Terms of Purchase govern all purchase transactions placed on naturiumstore, outlining standardized shopping rules covering order processing, shipping, delivery, returns, refunds, payment currency and other core service specifications. By browsing our website and completing any purchase of our luxurious skincare and bodycare products, you confirm your acceptance of the following purchase terms. We adhere to transparent, customer-oriented service standards to deliver a reliable and premium shopping experience for every global customer.

Order Processing & Shipping

All valid and paid orders will be processed and shipped within 1 to 3 business days after successful payment confirmation. Our team conducts strict product inspection and careful packaging for every order before dispatch, ensuring all skincare and bodycare items are intact and in perfect condition prior to shipment.
We provide worldwide free shipping for all orders with no additional delivery fees applicable. The standard delivery time frame for all regions is 6 to 12 business days from the shipping date, covering all global destinations with unified delivery standards.

Official Transaction Currency

The unified and only transaction currency for all products and orders on our website is USD (United States Dollar). All product prices, order settlements, refund amounts and service fees are calculated and settled in US dollars exclusively. Customers shall complete payment in accordance with the displayed USD pricing to ensure smooth order processing.

Return Policy Standard

We support a 60-day return window for all eligible products starting from the date customers receive their orders. To initiate a valid return, the products must remain unopened, unused, with original intact packaging and no damage caused by personal factors, complying with our product return eligibility standards for skincare and bodycare goods.
All return requests need to be submitted within the valid 60-day period. Simply contact our customer support team via our official email to submit your return application with your order number and relevant verification materials.

Refund Processing Timeline

Once your return or refund application is fully reviewed and approved by our customer service team, we will complete the refund processing within 5 to 10 business days. All refunds will be issued to the customer’s original payment account in USD.
The actual arrival of funds may be slightly affected by the processing cycle of individual payment platforms or banking institutions, which is beyond our control. We will strictly follow the processing cycle to ensure all eligible refunds are completed efficiently.

Order Modification & Cancellation

Customers may apply for order cancellation or information modification before the order is shipped. Once the order enters the shipping process, modification or cancellation will no longer be available. Please carefully confirm your product selection, shipping information and order details before completing payment to avoid unnecessary issues.

Customer Support

If you have any questions regarding order processing, shipping schedules, return rules, refund cycles or currency settlement, please feel free to contact our professional support team for assistance. We will provide timely and detailed solutions to ensure your shopping experience is smooth and satisfying.
Contact Email: support@naturiumstore.com